These terms explain how booking and payments work. If you have questions, just message us before you pay.

1) Booking confirmation

• A booking is confirmed after we check availability.
• We may ask for a deposit to secure your date.
• If we do not receive the deposit on time, we may release the slot.

2) Deposit

• The deposit amount depends on the tour and group size.
• We will tell you the exact deposit before you pay.
• Deposits are counted as part of your total price.

3) Balance payment

• The remaining balance must be paid before the tour starts.
• In some cases you can pay on pickup. We will confirm this in advance.

4) Payment methods

• Cash (USD or TZS)
• Mobile money (if available)
• Bank transfer
• Card (if available)

5) Currency and exchange rate

• Prices are shown in USD unless stated otherwise.
• If you pay in TZS, we use the daily exchange rate.

6) Cancellations by guest

• More than 48 hours before the tour: deposit refund.
• 24–48 hours before the tour: partial refund may apply.
• Less than 24 hours before the tour: no refund.
• No-show: no refund.

7) Rescheduling

• Rescheduling is free if you request it at least 24 hours before the tour.
• All changes depend on availability.

8) Weather and safety

• If conditions are not safe, we can reschedule.
• If rescheduling is not possible, we refund what you paid.